FIS Banking Solutions

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Your Need	How You Contact Us
General Inquiries	(800) 547-2462
Advisory Hotline (8 a.m. to 7 p.m. EST)	(800) 547-2462 ext. 3
Fax	(321) 207-4001
E-Mail	compliance@FISRegulatory.com or complete the form below
Ordering Products and Services	(800) 547-2462 x 2
Ordering Error	Email us at compliance@FISRegulatory.com with all of the following information: Your name Your institution's name Your telephone number An explanation of the error
Web Conference Log-ins	If you experience any difficulties while logging into a web conference, please call the following technical support telephone numbers: Visual portion - (877) 812-4520 Audio portion - (800) 775-1459
Bankway User Problems	(800) 327-1892
Other Technical Problems	(800) 547-2462
Mailing Address	FIS Regulatory Advisory Services 2001 Summit Park Drive Orlando, FL 32810
Office Address	FIS Regulatory Advisory Services 2001 Summit Park Drive Orlando, FL 32810

Response Timeframes

If you have submitted a compliance question or document for review, you can expect to receive a response in the following time frames:

Advertisement – 1 business day
Compliance question – 1-2 business days
Policies and Disclosures – 2-5 business days, depending on the length of the document submitted
Websites – 5-10 business days, depending on the size of the website

If you have an earlier deadline, please let us know and we will strive to meet it. We are also occasionally delayed due to high volume. If you want to check on the status of a request or need assistance immediately, please don’t hesitate to contact us at 800-547-2462 or compliance@FISRegulatory.com and we will be happy to assist you.

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